Consumer Disclosure

Upon receipt of your request for a file disclosure, our Consumer Relations department will provide you with a copy of your resident screening report. A complete copy of the report we provided to our client will also be provided to you. If you have questions about your report, then we will assist you in understanding the nature, source, and substance of the information contained in your report.

Consumer Disputes

To dispute information contained in your report, please send the following information to the Consumer Relations department address listed above:

  • Your name, address, and telephone number
  • A copy of your government-issued identification
  • Your Social Security number (if disputing credit information)
  • Specific information on the Rental Research Services consumer report that you dispute
  • The factual basis and reason for your dispute
  • All supporting documentation and information supporting your dispute

Upon receipt of your dispute, our Consumer Relations department will review the nature of the dispute, decide if your dispute is frivolous, and determine whether or not a reinvestigation should be pursued. If your dispute is determined to be frivolous, then we will notify you in writing and will not conduct a reinvestigation. If you dispute information gathered internally by Rental Research Services staff, then we will investigate this information internally. If you dispute information we obtained from an outside source, then we will forward your dispute to the appropriate source. If the disputed information is inaccurate or unverifiable, then we will modify or remove the information from your file. Upon completion of the reinvestigation, we will provide you with the following:

  • A statement that the reinvestigation has been completed
  • A copy of the report if revised
  • A description of the overview of the procedures used to determine the accuracy and completeness of the information. This may include contact information for anyone who furnished information to the investigation.
  • A notice that you have the right to add a statement to your file
  • A notice of your right to request notification of a deletion or statement. This may include information from any person who has, within the last two (2) years, received a consumer report for employment purposes, or anyone who has, within six (6) months, received a consumer report for any other purpose, which contained the deleted or disputed information.