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Office Hours: 8:00 am until 5:00 pm Monday thru Friday 9:00 am until 1:00 pm on Saturdays |
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Testimonials |
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Any company can be expected to say great things about themselves, but it is the client’s comments that are really meaningful. Below is a comment from one of our clients: |
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Send your comments to alan@rentalresearch.com for possible publication. |
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“I can’t believe how much time we were wasting doing all of this manually. We used to order a separate credit file, write the state for the criminal history if any, and access another database for eviction histories. If we had someone from another state it was pretty much accepting their word that they didn’t have a criminal history, because we didn’t have access to the records. The Instant Inquiry is a tremendous bargain compared to all the staff time it took before, and we get vastly more information than we’ve ever seen on our applicants.”
Occupancy Specialist Large Public Housing Authority
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On occasion we see reports that generate less than optimal amounts of information. This is usually due to less than optimal user input when ordering the Instant Inquiry. As everybody knows, computers will do exactly what they are told to do. If you search for criminal records on a person by the name of JAMES A SAMPLE, but his last name is really spelled SAMMPLE you just aren’t going to see what you are looking for. If you are one digit off on the date of birth that could mean you are missing important records on your applicant as well.
When the applicant intentionally gives you slightly erroneous information, there is a reason behind it. People with negative histories learn how to trick the system through providing slightly altered information on applications. Your best line of protection is to have a policy in place (and in practice) that requires that the applicant’s identification be inspected at the point of receiving the application.
If an applicant can’t provide positive identification when requested then something is wrong. Tell the applicant that they should acquire the identification and return to complete your application process. Anything less exposes you to unreasonable risk. To see an article on recommended types of I.D. go to: www.rentalresearch.com/newsletter2 |
